Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@centralfigure.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Central Figure
Attn: Returns
RMA #
62 1/2 Prospect Ave
Apt 2
Bayonne, NJ 07002-8668
United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note:

  • A $5.00 restocking fee will be charged for all returns.

  • Sale items are FINAL SALE and cannot be returned.

  • Items must be returned within 14 days of delivery.

  • Products must be unworn, unwashed, and in original condition with all tags and packaging intact. Any items returned that do not meet our conditions will be sent back to the customer.

  • Exchanges are offered for different sizes or colors, subject to availability. If the requested exchange is not available, you may opt for store credit or a refund.

  • Gift cards, final sale items, and promotional items are non-returnable and non-refundable.

  • Refunds will be issued to the original form of payment once the returned items are inspected and approved. Please allow 5–10 business days for processing after we receive your return.

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery for resolution.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

📧 hello@centralfigure.com